Client Policy

Please note this is not a Crisis / Critical Care Service.

Appointments for all services must be committed to by you. Any changes to appointments within 48 hours of a scheduled session will incur a cancellation fee.

If the issues you are experiencing need a different type of Service you will be advised and offered referral.

Counselling results differ and results vary from each client.

Information relating to your situation will only be released to other health professionals with your consent and at your request.

TWT Counselling is compelled by law to report to relevant authorities, such as the police or child protection authorities, situations where:

• A client or associate of the client is judged to be at risk of self-harm, or of harming others, particularly if it the risk is to a Child under 16 years of age.
• Information is about the commission of a criminal act.

Late time will be included as part of the appointment time period.

All appointments must be paid for on the day of service.

Online sessions can be paid for via credit card or pre-paid.

TWT Counselling is not taking clients that are undergoing family law proceedings or have current parenting orders.

I abide by guidelines and ethics as set out under the Institute for Complimentary Therapists.

You have responsibility for:

• Being open and honest.
• Not misrepresenting the severity of your problem.
• Keeping your appointment or advising changes at least 24 hours before your appointment.
• Behaving in a respectful manner at all times.
• Not copying or using any TWT Counselling advice to pass on to a third party or other people.